Who is the Next nCino?

WASHINGTON, DC — With this week’s news that nCino is readying itself for an IPO, I thought to postulate about who “the next nCino” might be in the fintech space. By this, I mean the tech company about whom bank executives cite as doing right by traditional institutions.

For context, nCino developed a cloud-based operating system for financial institutions. The company’s technology enables both customers and financial institutions to work on a single platform that’s optimized for both retail and commercial accounts. In simple terms, they provide everything from retail and commercial account opening to portfolio management for all of a bank’s loans.

In its IPO filing, the company says it works with more than 1,100 financial institutions globally — whose assets range in size from $30 million to $2 trillion. Personally, I remember their start and been impressed with their growth. Indeed, I’ve known about nCino since its early Live Oak Bank days. I’ve gotten to know many on their executive team, and just last Fall shared a stage with their talented CEO, Pierre Naudé, at our annual Experience FinXTech conference in Chicago.

Al Dominick, CEO of Bank Director + FinXTech, Frank Sorrentino, Chairman & CEO of ConnectOne Bank and Pierre Naude, CEO of nCino at 2019’s Experience FinXTech Conference in Chicago, IL.

So as I think about who might become “the next” nCino in bankers’ minds across the United States, I begin by thinking about those offering solutions geared to a bank’s interest in Security, leveraging Data + Analytics, making better Lending decisions, getting smarter with Payments, enhancing Digital Banking, streamlining Compliance and/or improving the Customer Experience. Given their existing roster of bank clients, I believe the “next nCino” might be one of these five fintechs:

While I have spent time with the leadership teams from each of these companies, my sense that they might be “next” reflects more than personal insight. Indeed, our FinXTech Connect platform sheds light on each company’s work in support of traditional banks.

For instance, personal financial management (PFM) tools are often thought of as a nice perk for bank customers, designed to improve their experience and meet their service expectations. But when a PFM is built with data analytics backing it, what was seen as a perk can be transformed into a true solution — one that’s more useful for customers while producing revenue-generating insights for the bank. The money management dashboard built by Utah-based MX Technologies does just that.

Spun out of Eastern Bank in 2017 (itself preparing for an IPO), Boston-based Numerated designed its offering to digitize a bank’s credit policy, automate the data-gathering process and provide marketing and sales tools that help bank clients acquire new small business loans. Unlike many alternative lenders that use a “black box” for credit underwriting, Numerated has an explainable credit box, so its client banks understand the rules behind it.

Providing insight is something that Autobooks helps small business with. As a white-label product that banks can offer to their small-business customers, Autobooks helps to manage business’s accounting, bill pay and invoicing from within the institution’s existing online banking system. Doing so removes the need for small businesses to reconcile their financial records and replaces traditional accounting systems such as Quickbooks.

The New York-based MANTL developed an account opening tool that comes with a core integration solution banks can use to implement this and other third- party products. MANTL allows a bank to keep its existing core infrastructure in place while offering customers a seamless user experience. It also drives efficiency & automation in the back-office.

Finally, Apiture’s digital banking platform includes features such as digital account opening, personal financial management, cash flow management for businesses and payments services. What makes Apiture’s business model different from most, though, is that each of those features can also be unbundled from the platform and sold as individual modules that can be used to upgrade any of the bank’s existing systems.

Of course, these are but five of hundreds of technology companies with proven track records of working with financial institutions. Figuring out what a bank needs — and who might support them in a business sense — is not a popularity contest. But I’m keen to see how banks continue to engage with these five companies in the months to come.

2 Years’ Worth of Transformation in 2 months

WASHINGTON DC — Microsoft Corp. CEO Satya Nadella noted in late April, “we’ve seen two years’ worth of digital transformation in two months,” due to the speedy adoption and implementation of new technology by the U.S. business sector.

As our team at Bank Director writes, “navigating the short-term impacts of these shifts has bankers working round-the-clock to keep pace, but the long-term effects could differentiate the companies that take advantage of this extraordinary moment to pivot their operations.” This transformation makes up the core of the discussions taking place at Microsoft’s Envision Virtual Forum for Financial Services.

As part of that event, I sat down (virtually) with Luke Thomas, Microsoft’s managing director, U.S. banking and financial providers, to discuss how financial institutions can use this opportunity to modernize their operations. Together, we addressed the adoption of technology, legacy vs. new core providers and how business leaders encourage continued improvement.

This seven-minute video runs on both Microsoft and Bank Director’s websites, with a longer write-up on the Covid-19 Shift appearing here.

Predicting The Future, Based On 6 Timeless Tenets

WASHINGTON, DC — Over the years, I’ve used this blog to share stories and ideas that reflect words like resiliency, agility and resourcefulness.  Typically, posts distill my experiences gained through travel or conversation.  Today, I am taking a slight detour in order to highlight an incredible project, spearheaded by Bank Director magazine’s Executive Editor, John Maxfield.  This is one of the finest journalistic pieces produced by our team in recent memory, as it gets to the heart of running a strong and successful business.

John crafted this 20-page report from interviews with more than a dozen CEOs.  All from top-performing financial institutions, you will recognize names like Brian Moynihan from Bank of America, Rene Jones from M&T Bank and Greg Carmichael from Fifth Third. This piece offers unique and valuable insights on:

  1. Leadership;
  2. Growth;
  3. Risk management;
  4. Culture;
  5. Stakeholder prioritization; and
  6. Capital allocation.

Bank Director and nCino, a provider of cloud-based services to banks, collaborated on this special project, which takes its inspiration from Amazon’s business model.

Entitled The Flywheel of Banking: Six Timeless Tenets of Extraordinary Banks, I strongly encourage anyone interested in the future of the banking industry to take the time to read it.  Make no mistake, this is no 500 word op-ed.  But it will be worth the hour or so it takes to unpack the insight and inspiration gleaned by John and our team.  I invite you to let me and/or John know what you think.

Experience FinXTech As We #WFH

WASHINGTON, DC — By the time the NFL announced plans to host the draft from various remote locations, nearly every other sports league had postponed or canceled their events.

The decision raised eyebrows.

The NFL draft has become a must-attend in-person event, as evidenced by the record-breaking 600,000 turnout in Nashville, Tennessee, last year. As a fan, I wondered if the league was putting their own interests too far ahead of others by going forward with a new, unproven format just to keep to this activity on the calendar.

It turns out, the digital nature of the three-day event resonated in many positive ways. The draft was viewed by 55 million viewers over the three-day event, according to the league. Naturally, some of the viewership reflected an appetite for new, non-pandemic related content. But from a business perspective, it showed how migrating an in-person event entirely online could, in a pinch, work.

As we all try our best to live normal lives from our homes, the NFL’s success with the draft gives me confidence in our decision to go remote with our annual Experience FinXTech.

Much as the NFL drew a great audience to Music City last year, so too were we excited to welcome a stellar audience to Bank Director’s hometown in early May. Just as the NFL figured out how to provide viewers with new glimpses into their team’s futures, so too will our Experience FinXTech as we move online. Ours will just be in terms of how and where financial technology companies and financial institutions might develop relationships that beget future successes.

Experience FinXTech parallels the NFL draft based on the concept of team-building. Just as every NFL franchise faces its own challenges, so too does every financial institution. Indeed, the ever-expanding digital chasm between the biggest banks and community institutions remains a major strategic challenge in terms of talent, tools and dollars spent.

While there is no one-size-fits-all approach to building a team, there are lessons that executives and leadership teams might entertain from their peers during a program like this one. Indeed, we have heard and seen incredible examples of community banks pulling together to serve their constituents as best they can, however they can, during this time. This program allows us to share examples.

Bank Director’s desire to help community banks succeed in all circumstances provides an impetus for moving to video and webinars instead of waiting until the late fall to meet in person. Helping banks and fintechs get smarter about immediate opportunities to develop meaningful relationships is incredibly relevant. The time is now to assess a business strategy and make decisions that could reshape your institution’s future. Access to timely, verified and reliable information is something we didn’t want to delay in providing.

Indeed, Experience FinXTech will touch on areas where technology can assist banks to provide counseling, assistance and a personal touch to their existing and potential customers. In addition, we talk about authentication. The need to embrace the cloud. Filling in the missing pieces in the digital commercial banking product set.

Beginning on May 5, we take a pragmatic approach to new business relationships, collaborations and strategic investments. We offer virtual demonstrations to help viewers see proven technologies available to banks with regards to security, data and analytics, internal systems, lending, digital banking, payments, compliance and the customer experience.

With so many elements of our economy being challenged, we know our “next normal” will look very different from what we’ve become accustomed to. Connecting interests, and ideas, to help banks and fintechs navigate their futures is why we ultimately decided to offer this year’s experience online, for free, to anyone interested in joining us.

I look forward to welcoming people to this year’s Experience FinXTech and promise that references to certain NFL teams will be kept to a minimum.

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Thanks to the support of these companies, we are able to extend complimentary registration for Experience FinXTech. To sign up, please click here.

Freeing Up Funds to Invest in Digital Channels

WASHINGTON, DC — Since our Acquire or Be Acquired Conference, I’ve talked with a number of executives about how (and why) regional and community banks continue to look for ways to build scale, expand their geographic footprint and invest in digital channels.

Nearly everyone I’ve talked with acknowledges how important innovation is to one’s business strategies.  Quietly, many feel like they are coming up short of their ambitions.  

Given the lines between banks and other financial services providers continue to blur, I am sharing two recent episodes from our Looking Ahead series.  Together, they address the strategic side of technology. Both highlight practical steps to free up resources in order to fund new tech-driven initiatives.

This first video frames the importance of developing a culture of technological innovation. Georgette Kiser — Operating Executive at the Carlyle Group — shares a few tips for those business leaders looking to become more technologically progressive.

In addition, we invited the perspectives of Shawn Melamed, CEO & Co-Founder of a de novo bank, to talk about customer acquisition through digital channels.  Shawn previously led Morgan Stanley’s strategic technology partnerships, so his remarks reflect his experience in that large financial services company as much as starting a bank in 2020.

Looking Ahead is our boardroom leadership series that surfaces key industry and cross industry strategy issues for executive teams and their boards. Filmed at Nasdaq’s MarketSite in Time Square, we offer industry trends and real life examples of corporate leadership with commentary from leading figures at public, private and non profit institutions.

5 Questions I’m Asking About The State of Banking

NEW YORK, NY — Earlier this year, I sat down with Tom Michaud, the CEO of Keefe, Bruyette & Woods, a Stifel Company, to get his perspective on the state of banking here in the United States.  With some $18 Trillion in assets, this industry is big, broad and incredibly influential.  As part of our Looking Ahead series, I asked five questions of Tom; thematically:

  1. The trends he and his colleagues are most focused on, vis-a-vis the biggest banks in the U.S.;
  2. His outlook for bank M&A;
  3. An update on the FinTech community;
  4. Whether he anticipates an uptick in IPOs in the financial sector — be it from legacy players or FinTech companies; and
  5. The promise of the soon-to-be chartered banks that are popping up in markets like DC, NY and on the west coast.

Here’s what he had to say:

Acquire or Be Acquired: What’s All the Fuss About?

WASHINGTON, D.C. — The Acquire or Be Acquired Conference has long been a meeting ground for the banking industry’s key leaders to meet, engage with each other and learn what they need to grow their business. The audience encompasses traditional institutions, de novos, FinTechs and even a few credit unions. With today’s post, I explain what’s all the fuss about this premier event.

What's all the fuss about?

The allure of Acquire Or Be Acquired is as much for the networking as the various presentations. It is, after all, a hugely influential audience of 1,300+ setting up shop with our team at the Arizona Biltmore from January 26 – 28. 

For those joining us in Arizona, I encourage men to bring a sports coat or a jacket for the evenings as we plan to be outside for our receptions.  While the forecast calls for days in the 70s, the desert quickly cools off once the sun sets. In addition, the rumors of people being in their seats at 7:15 – 7:30 on Sunday morning? 100% true. We start promptly at 8:00 AM.

Looking to navigate the iconic Arizona Biltmore?  Our team put this helpful map together for attendees:

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In terms to the titles representing the 850+ bankers joining us, you’ll find:

CEO, CEO/Chair, Chair/President, Chair/President/CEO, Chair, President/CEO, CFO, Chief Administrative Officer, Chief Banking Officer, Chief Business Development, Chief Credit Officer, Chief HRO, Committee Chairs, CIO, Loan Officer, Secretary, Correspondent Banking Team Lead, Chief Accounting Officer, SVP, Director of Corp.Compliance, Chief Investment Officer, Chief Lending Officer, Chief Marketing Officer, COO, Chief Retail Banking Officer, Chief Revenue Officer, Chief Risk Officer, Chief Strategy Officer, Controller, Corporate Development Officer, EVP, Director Corporate Strategy, Senior Vice President, SVP, Commercial Lending, Vice Chair, Director of Finance, Director of FinTech Partnerships, Director of Transformation Mgt. Office, Treasurer, Director of Wealth Management, President, Chief Experience Officer, Data Analytics, EVP, Finance & Corp. Dev., EVP, General Counsel, Executive Chair, CXO, Former CEO, Internal Auditor, Strategic Planner & Owner, SVP, Business Planning, SVP, Deposit Services & Emerging Products, Vice Chair/CEO (2) and our course, Directors.

Along with these industry leaders, we have an amazing group of sponsors.  Such an audience allows us to put together exceptional panel discussions.  This year, fifteen banks with $20B+ in assets sending senior leaders to this event.  Specifically, U.S. Bancorp, PNC Bank, Truist, Fifth Third Bank, New York Community Bank, First Horizon National Corp., CIBC, Texas Capital, Pinnacle Financial Partners, Western Alliance, UMB Bank, First National Bank of Omaha, Mid First Bank, First Hawaiian Bank and Old National Bank.

Finally, the digital materials for the conference can be found on BankDirector.com. Once you register on-site, you’ll be given a passcode to access the materials that can be used throughout the event.

Can’t make it? Don’t worry: we intend to share updates from the conference via BankDirector.com and over social media platforms, including Twitter and LinkedIn, where we’ll be using the hashtag #AOBA20.

Our Partnership With Nasdaq

July 16, 2019 — I’m excited to make it official: Nasdaq Governance Solutions partnered with DirectorCorps (an information resource that provides peer insight, on crucial strategic issues, to corporate leaders through digital channels and exclusive events), to launch the new Looking Ahead: Trends in Corporate Leadership video series.

Produced for the top officers and members of the boards of publicly traded and fast-growing private companies, “Looking Ahead” explores emerging leadership trends and topics. Nasdaq just dropped the first six episodes on its new website:

  • What’s Driving Healthcare M&A
  • Surveying Cybersecurity
  • Balancing Purpose with Profit: ESG in the Spotlight
  • How to Crete a Culture of Technology Creativity
  • The Need to Know About IPOs
  • Getting Ahead of Shareholder Activism

An Easy Way to Lose Sight of Critical Risks

CHICAGO — Let me ask you a question:

How does the executive team at your biggest competitor think about their future? Are they fixated on asset growth or loan quality? Gathering low-cost deposits? Improving their technology to accelerate the digital delivery of new products? Finding and training new talent?

The answers don’t need to be immediate or precise. But we tend to fixate on the issues in front of us and ignore what’s happening right outside our door, even if the latter issues are just as important.

Yet, any leader worth their weight in stock certificates will say that taking the time to dig into and learn about other businesses, even those in unrelated industries, is time well spent.

Indeed, smart executives and experienced outside directors prize efficiency, prudence and smart capital allocation in their bank’s dealings. But here’s the thing: Your biggest—and most formidable—competitors strive for the same objectives.

So when we talk about trending topics at today and tomorrow’s Bank Audit and Risk Committees Conference in Chicago, we do so with an eye not just to the internal challenges faced by your institution but on the external pressures as well.

As my team at Bank Director prepares to host 317 women and men from banks across the country this morning, let me state the obvious: Risk is no stranger to a bank’s officers or directors. Indeed, the core business of banking revolves around risk management—interest rate risk, credit risk, operational risk. To take things a step further:

Given this, few would dispute the importance of the audit committee to appraise a bank’s business practices, or of the risk committee to identify potential hazards that could imperil an institution. Banks must stay vigilant, even as they struggle to respond to the demands of the digital revolution and heightened customer expectations.

I can’t overstate the importance of audit and risk committees keeping pace with the disruptive technological transformation of the industry. That transformation is creating an emergent banking model, according to Frank Rotman, a founding partner of venture capital firm QED Investors. This new model focuses banks on increasing engagement, collecting data and offering precisely targeted solutions to their customers.

If that’s the case—given the current state of innovation, digital transformation and the re-imagination of business processes—is it any wonder that boards are struggling to focus on risk management and the bank’s internal control environment?

When was the last time the audit committee at your bank revisited the list of items that appeared on the meeting agenda or evaluated how the committee spends its time? From my vantage point, now might be an ideal time for audit committees to sharpen the focus of their institutions on the cultures they prize, the ethics they value and the processes they need to ensure compliance.

And for risk committee members, national economic uncertainty—given the political rhetoric from Washington and trade tensions with U.S. global economic partners, especially China—has to be on your radar. Many economists expect an economic recession by June 2020. Is your bank prepared for that?

Bank leadership teams must monitor technological advances, cybersecurity concerns and an ever-evolving set of customer and investor expectations. But other issues can’t be ignored either.

So as I prepare to take the stage to kick off this year’s Bank Audit and Risk Committees Conference, I encourage everyone to remember that minds are like parachutes. In the immortal words of musician Frank Zappa: “It doesn’t work if it is not open.”

Thanks to nCino for Inviting Me to Speak

RALEIGH, NC — How are rapid technological innovations changing the banking industry? This question anchored my conversation with Neil Henderson — Head of Business Advisory, Macquarie Bank, Jonathan Holman — Head of Digital Transformation, Santander UK and Elizabeth Dobers — EVP, Executive Director, Business Banking, BBVA Compass at nCino’s annual nSight conference

I’m working on a post that summarizes my time at this event.  But I’d be remiss not to thank nCino’s team for inviting me to speak on the Current State of Global Banking.  What a a tremendous job of bringing together hundreds of representatives from global enterprise banks, regional and community banks and credit unions to discuss trends in financial services and explore the power of the cloud.  My thanks to Pierre, Shelby, Ahron, Josh, Pullen, and many more for your hospitality these past few days!

 

 

3 Approaches to Shaping a Bank’s Digital Future

  • To compete in this new era of heightened digital competition, it is more important than ever for banks of all sizes to stay committed to the quest of constant improvement.

WASHINGTON, DC — How should you position your bank for the future — or, for that matter, the present?  This is one of the most perplexing questions challenging leadership teams right now.  It is not a new consideration; indeed, the industry has been in a constant state of evolution for as long as anyone on our team can remember. Yet lately, it has taken on a new, possibly more existential sense of urgency.

Fortunately, there are examples of banks, of different sizes and a variety of business models, keeping pace with changing consumer expectations and commercial clients’ needs. The industry seems to be responding to the ongoing digital revolution in banking in three ways.

#1: Forge Your Own Digital Frontier

The biggest banks—those like JPMorgan Chase & Co., Bank of America Corp. and Wells Fargo & Co.—have the resources to forge their own paths on the digital frontier. These banks spend as much as $11 billion a year each on technology. Each hires thousands of programmers to conceptualize digital solutions for customers. And you know what? Their results are impressive.

As many as three-quarters of deposit transactions are completed digitally at these banks (take a minute and let that number sink in).  A growing share of sales, account openings and money transfers take place over these banks’ digital channels as well. This allows these banks to winnow down their branch networks meaningfully while still gaining retail deposit market share.

*IMO, the next step in their evolution is to combine digital delivery channels with insights gleaned from data. It’s by marrying the two, I believe, that banks can gain a competitive advantage by improving the financial lives of their customers.

#2: Look Outside For Tailored Solutions

Just below the biggest banks are super-regional and regional banks.  They too are fully embracing technology, although they tend to look outside their organizations for tailored solutions that will help them compete in this new era (rather than develop the solutions themselves).

These banks talk about integration as a competitive advantage. They argue that they can quickly and nimbly integrate digital solutions developed elsewhere—growing without a burdensome branch network while also benefiting from the latest technologies without bearing the risk and cost of developing many of those solutions themselves. It is a way, in other words, for them to have their cake and eat it too.

U.S. Bancorp and PNC Financial Services Group fall into this category. Both are reconfiguring their delivery channels, reallocating funds that would be spent on expanding and updating their branch networks to digital investments.

In theory, this makes it possible for these banks to expand into new geographic markets with far fewer branches. Indeed, U.S. Bancorp announced recently that it will use a combination of digital channels and new branches to establish a physical retail beachhead in Charlotte, North Carolina. PNC Financial is doing the same in Dallas, Texas, among other markets.

#3: Go Off-the-Shelf

Finally, smaller community banks are adopting off-the-shelf solutions offered by their core providers—Fidelity National Information Services (FIS), Fiserv and Jack Henry & Associates.

This approach can be both a blessing and a curse. It is a blessing because these solutions have enabled upwards of 90 percent of community banks to offer mobile banking applications—table stakes nowadays in the industry. It is a curse because it further concentrates the reliance of community banks on a triumvirate of service providers.

In the final analysis, however, it is important to appreciate that smaller banks based outside of major metropolitan areas still have a leg up when it comes to tried-and-true relationship banking. Their share of loans and deposits in their local markets could even grow if the major money-center banks continue fleeing smaller markets in favor of big cities.

Smaller regional and community banks dominate small business loans in their markets—a fact that was recently underscored by LendingClub Corp.’s decision to close its small business lending unit. These loans still require local expertise—the type of expertise that resides in their hometown banks. The same is true of agriculture loans.

Let’s Not Forget: Banks Are Still Banks

Trust is still the top factor cited by customers in the selection process. And loans must still be underwritten in a responsible way if a bank wants to survive the irregular, but not infrequent, cycles that define our economy. The net result is that some community banks are not only surviving in this new digital era, they are thriving.

But this isn’t a call to complacency—far from it.

5 Trends from Acquire or Be Acquired 2019

WASHINGTON, DC — To get a sense of what trended at Bank Director’s 25th annual Acquire or Be Acquired conference, here’s a link to five video check-ins.  All 2 minutes or less in length, these summarize various topics and trends shared with 1,300+ attendees.

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SAVE THE DATE:

Acquire or Be Acquired Conference
January 26-28, 2020 | Arizona Biltmore Resort | Phoenix, AZ

For early-bird registration, please click here.