Too Big to Care?

In case you missed it… Brett King — the author of Bank 3.0, CEO of Moven and speaker at this year’s Growth Conference — shared some pretty head-turning stuff this weekend in the Huffington Post.  When HSBC Closes Your Bank Account Without Telling You provides his blow-by-blow after the bank inexplicably cancelled his small business account without notice, cause or remorse.  From where I sit, this is a stark reminder of the risks inherent to putting policy before people and taking the human side of banking out of “customer service.”  I’ll spare you further commentary and simply suggest a read of Brett’s piece that chronicles his misfortune.